Client Facing

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• Ensure the highest level of customer service is extended to all customers whether it is in person, on the phone or via email

• General meet and greet of walk-in clients, confidently introducing the brand and product before assisting the sales and showroom manager and/or creative director with consultations, sample picking and pricing

• Answer the phone and emails in a professional manner

• Training will cover how to issue client quotes and invoices, as well as how to proactively follow up

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Showroom Duties

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• Maintain the showroom’s high standard of presentation and efficiency

• Ensure sample displays are replenished and presentable

• Assisting with the assets supplied by the team for our social media marketing.

• Assisting sales and showroom manager with display and layout of showroom and visuals are kept on par

• Prepare the showroom for client meetings and support sales and showroom manager and/or head of marketing for any showroom events

• General office housekeeping such as ordering office supplies

• Key holder responsibilities

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Personal

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• Strong team player who is familiar with working in a small team and a high-paced environment with the ability to multitask and work independently

• Fluent in English both written and verbal

• Wanting to pursue a career in interiors and sales

• Have a keen interest in interiors, design and have an eye for colour, textiles and mood-boarding

• Highly organised and conscientious, flexible, ambitious and passionate about achieving results

• Have an energetic and positive attitude

• Meticulous attention to detail, both operational and customer-focused

• Well-presented and articulate, always demonstrating respect and politeness

• Proficient PowerPoint and Excel

• Some experience with ESTI (estimating programme) would be a bonus